PolyPay completed a review of their customers’ monthly processing statements for April 2021 and found that their overall processing rates have on average decreased compared to their previous processing provider. The decrease in processing rates has led to their customers receiving over $500 in savings on their monthly processing fees.
PolyPay stands out from other processing companies because of their ongoing review of each customer’s monthly statements. Each one is analyzed in depth and any issues or discrepancies are noted and rectified. Another service PolyPay provides to its new merchants is a monthly email with a side-by-side comparison of rates from PolyPay and their previous provider so that the customer can see how much they are saving on a month-to-month basis.
PolyPay has reached this impressive average savings for their customers in a variety of ways. They keep their pricing stable and do not add on additional or frivolous fees. The continuous oversight of the customer from month-to-month ensures that rates are correctly applied and chargebacks and transaction issues are minimalized. PolyPay also monitors PCI Compliance for customers to verify the customer is compliant and not receiving unnecessary fees for non-compliance.
The biggest reason PolyPay is able to achieve an average savings of $500 is the fact that they offer high touch customer support. Communication is key so the customer knows what is expected of them and what to expect from PolyPay. The goal is to continue to provide this level of monthly savings for customers and increase that amount for the remainder of the year and beyond.