Who We Are
PolyPay is a recognized woman-owned provider of merchant processing services based out of San Luis Obispo, California. Our company opened its doors in 2013 and ever since then we have continued to grow our footprint throughout California and beyond to over 10 other states.
What do you think of when you hear those words, “merchant processing services?” Statements that are impossible to understand? Credit card terminals that are glitchy and malfunctioning? Contracts that are years long, expensive and impossible to extract yourself from? Phone calls that ring unattended? Support questions that never get answered?
Jamie Barlett founded PolyPay to turn those previous negative images into positive ones. The merchant processing industry is rife with companies who put their monetary goals before the well being of their merchant. PolyPay will never do that. Our goal is to do the right thing, always with our merchant in mind. As we continue to grow our merchant base and our capabilities, that will never change.
PolyPay has developed a deep knowledge base in several verticals, from wineries to hospitality. Our partnerships have expanded to include new point of sale solutions and incentive-based programs. But the keystones of how we operate will always remain the same:
Cost-effective pricing and services
High touch merchant support
Merchant services education
Access to the latest offerings and solutions to fit any business
Transparency and honesty in all we do
PolyPay will continue to be there for our merchants whenever needed. Our greatest accomplishment is merchant referrals. You know you have done the right thing when a merchant will put their own business relationship on the line for you because they are a firm believer of what you have done for them and know you can do the same for a peer.
If your business is in need of merchant processing services, or you are unhappy in how you are being taken care of today, please do not hesitate to reach out to us. We assure you that your experience with PolyPay will be vastly different that what you have dealt with before.
Our Team
The success of a company and its reputation is based on the people it is comprised of.
Please visit our section here to learn more about some of the people that are a part of the fabric of PolyPay.
Jamie Barlett
Jamie grew up in Bloomfield Hills, Michigan and Saint Louis, Missouri. She attended Wellesley College in Wellesley, Massachusetts where she graduated with a Bachelor’s degree in English and a minor in Economics.
Graduating just before the Tech Bubble of 2000, she worked as a Marketing Specialist for enhansiv, a virtual CRM company in Irvine, California. After a year and a half with the company and the uncertainty in the technology markets, Jamie continued to work in smaller management roles while she earned her MBA with an emphasis on International Business at Pepperdine University: one of the first programs in the nation with an ethics-based MBA Program.
Jamie joined Accenture Consulting and worked within its technical verticals, participating in projects for Kaiser Permanente, Southwestern Bell, Hitachi, Pacific Gas and Electric, AT&T and Cisco.
As often occurs in the consulting industry, Jamie was asked to join one of her Accenture clients, Pacific Gas and Electric, as one of its full-time employees. During her tenure there, she worked for the Chief of Staff and the SVP of Human Resources on a variety of initiatives, including project management, workforce benefits, union communication and launch of the first Career Development Program.
After these exposures, Jamie decided it was time to launch her own business. Because she grew up in a banking and finance family, she decided to build her own merchant processing company that focuses on high quality customer care and support, transparency, savings and fostering a stellar company reputation.
PolyPay is the most exciting chapter of her business life and she is fortunate to be able to have founded the company in beautiful San Luis Obispo, California.
Jamie enjoys living on a ranch in Arroyo Grande, where she enjoys her fifteen-minute commute, a rescued Silky Terrier named Spike and inundating her friends and family with unsolicited information on the music, stories, movies and lore of Scotland.
Ryan Hakes
Ryan Hakes started his role at PolyPay in 2015 and is now the Director of Solutions and most tenured member of the team.
Ryan grew up in Huntington Beach, California where he developed his skills for customer service while working at his father’s plant nursery as a teenager. He then moved to San Luis Obispo, California, where he attended California Polytechnic State University, San Luis Obispo and graduated with a Bachelor’s degree in Business Marketing and a minor in Music. While there, Ryan worked for the campus-run newspaper, Mustang News, and earned the honor of Marketer of the Year. Upon graduation in 2014, Ryan was promoted to the Operations Director for Beach Butlerz, a local event company, where he had also been working while attending Cal Poly. These opportunities provided Ryan with a valuable skillset that was easily transferrable to the work he conducts now at PolyPay.
Ryan has developed a wealth of knowledge in the card processing industry through his hands-on work with PolyPay’s customers, sales team and partners. This has led him to become a jack-of-all-trades when it comes to resolving support issues and addressing his team’s and customer’s questions.
Ryan currently lives in San Luis Obispo and enjoys playing soccer, visiting local breweries, attending concerts and food and drink festivals, playing guitar and spending time with friends and family.
Ross Sprague
Ross Sprague joined PolyPay in February of 2017. Ross brings a background of accounting, finance, management and national sales experience to his role as Vice President of Sales for PolyPay.
Ross grew up in Coalinga, a small town in the Central Valley of California where he was taught to be a man of his word and that a handshake still means something. Ross attended California State University Fresno where he graduated with a Bachelor of Science in Accountancy. During his years at Fresno State, Ross was a walk-on for the Bulldogs Football team playing as a Safety and threw the Javelin for the Bulldogs Track and Field team.
Upon graduation from college, Ross began his professional career working as a Registered Investment Advisor in Fresno in January of 2008. Ross then moved to San Luis Obispo in 2009 where he helped manage Firestone Grill for 4 years. In 2013, Ross joined Gibson Enterprises, a national manufacturer of consumer goods, where he worked his way up from an Account Executive to Vice President of National Sales, selling to some of the largest retailers in the world.
At PolyPay, Ross enjoys taking what is often a “pain point” of their business and making merchant processing something that business owners can understand and feel comfortable with going forward. In an industry rife with a lack of transparency, confusion can lead merchants to become discouraged and taken advantage of; it does not have to be that way and it is not with Ross and PolyPay.
Ross currently lives in San Luis Obispo with his wife Chelsea. Ross enjoys his free time with lots of backyard BBQs, riding his road bike around San Luis Obispo County and hiking the local hills with their dog Lucy.